VA&R Code of Ethics:

Because of the vital role each of our volunteers plays in the successful care and rehabilitation of our veterans, the American Legion Auxiliary has adopted this code of ethics:

1. Confidentiality: All information concerning a patient, staff person, other volunteer, or the record of treatment or service is to be kept confidential and shared with no one.

2. Professional Behavior:

   • Following Rules & Assignments: Volunteers are required to accept and follow rules and instruction as given by the authority of the facility. If asked to do something you do not agree with, you have a right to decline the assignment. If the assignment is mission critical at the point in which it is given, fulfill the request and express concern after the fact, in private with the appropriate individual - the direct supervisor, the ALA Representative or Deputy, or the VAVS Director.

   • Working with Staff, Patients and other Volunteers: Volunteers should not publicly criticize the facility, the staff, patients, personnel, owners or physical plant of any facility. If there is a reason for criticism, bring it to the attention of the ALA Representative who will communicate any issues through proper channels. If the problem is not resolved, the Representative should send a report to the American Legion Auxiliary Department VA&R Chair.

   • Compensation Discussion: Volunteers should never discuss pension or compensation issues with a patient. The patient should be referred to the appropriate resource within that facility that is trained to respond to those questions. Outside a facility, contact a local Veterans Service Officer.

3. Dress and Attitude: It is expected that ALA volunteers will dress professionally and follow the code of the facility where they work, regardless of their setting.

4. Compassion, Dignity and Respect: As an ALA volunteer, those served will be treated with the compassion, dignity and the respect they have earned and deserve, regardless of the conditions or circumstances.